Terms and Conditions


Refund & Cancellation Policies

 

Recreational Excursions and Courses

 

Modifications of your reservation

You are able to change your activity date at the discretion of CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma), free of charge and subject to weather and availability, with a 48 hours notice.

 

Cancellation by the Customer

If the Client fails to show or cancels less than 48 hours before a course or dive or snorkel trip, or joins it after the start, or leaves it prior to its completion, no refund will be made, unless by prior agreement between CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) and the Client that only a portion of the course or dive or snorkel trip is to be undertaken. For Christmas, New Year and Easter seasons, the cancellation notice is extended to 7 days before the activity. If the Client cancels his/her activity, the deposit is not transferable to any other person.

Cancellations due to sickness or other medical conditions preventing client from doing the activity: we would request a written statement of a doctor, in which case we will do everything possible to reschedule without extra cost. If rescheduling isn’t possible at that time, the client shall receive a full refund.

If a diver cancels his/her dive course, a refund will not be issued for the eLearning or books provided.

 

Cancellation by the Company

All our activities are highly weather dependent and CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) reserves the right in any circumstances to cancel the tour. In instances where CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) cannot provide the tour booked, we will return to the Client all deposits paid or CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) may offer the Client an alternative trip. If an alternative trip is refused by the client, CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) remains the right to deduct the administrative cost resulting from such transactions.

 

Alterations to Itineraries

Although every effort is made to adhere to dive schedules and itineraries, CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) reserves the right to alter dive schedules and itineraries at any time if it is in the Client’s interest to do so or when forced by weather considerations.

CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) will not be responsible for any compensation to the Client if CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) is forced to cancel or in any way change trips due to force majeure, namely war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, traffic congestion or any other external circumstances beyond CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) control.

 

Authority on Tour / Exclusion from Tour

The decision of the driver/ Divemaster / Instructor employed by CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) will be final on all matters likely to endanger the safety of the group. CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) shall not be responsible for or liable to any Client who commits an illegal or unlawful act in any way. The Client may be excluded from the trip/course without any refund of the trip/tour. If CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) considers the Client unsuitable for a trip/tour, it may in its absolute discretion cancel such Client’s booking or decline to carry the Client further if that Client causes danger, inconvenience or annoyance to other clients. If Clients are found to be under the influence of alcohol/drugs prior to an activity tour, the tour will be cancelled with no refund.

We understand that at times, you may find that scuba diving is not for you or your instructor may decide that you need further one on one training to complete a diving program. In this instance you will be offered a snorkel program or to return at a later date. This is at the dive instructors discretion. Refunds will not be issued if you find that scuba diving is not for you or if the dive instructor recommends that you return when your swimming skills or confidence in water is more advanced.

 

Cancellations more than 30 days prior to Course start date

Refund deposit minus payment charge. *

IDC training: For reserving your IDC seat and ordering your crew packs we will charge 50% of your deposit. (If you have another candidate to replace you, full refund applies) *

 

Cancellation 30 to 10 days prior to Course start date

50 % of your tuition is charged. ( If you have another candidate to replace you, full refund applies) *

Re-schedule training without extra charges.

 

Cancellation within 72 hours prior to Course start date

No cash refund is given.

Cancellations due to sickness or other medical conditions preventing client from taking the course: we would request a written statement of a doctor, in which case we will do everything possible to reschedule course without extra cost. If rescheduling isn’t possible at that time, the client shall receive a voucher which will be valid for 3 consecutive years.

CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) advises to arrange a travel cancellation insurance with your local insurance for these cases, so you will get refunded for any medical conditions.

 

Cancellations or termination without notice.

No Refund

 

CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) General Policies.

Full tuition fee must be transferred 30 days before course starting date.

Cancellations by CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) due to any reason will result in 100% refund. *

Cancellation due to sickness while taking our courses, no refund. Our team will re-schedule the remaining course modules at a later day or other course.

* 7,5% charges applies.
Bank transfer deposits are refunded 45 days after initial deposit date.

Legal Information

CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) is a Mexican registered company, and follow all rules and regulations imposed on any company operating in Mexico. This meaning that we are a 100% legal entity, declare taxes and follow common business rules.

Our registered address is Calle 5 #400 esq. Av 5 – PO box AP 216 – Centro – 77600 Cozumel – Q. Roo – MEXICO

You can contact us by email to info(at)scubagamma.com or use our contact form.

 

Certification Requirements for Divers

All customers booking dive excursions with CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) must show proof of certification (through their relevant training agency) to the minimum level required before they are able to dive. If you are unable to provide proof of certification, you will not be able to dive and may forfeit all deposits paid.

 

Health Requirements

The Client acknowledges being aware of the proposed trip/course and hereby confirms that he or she is medically fit, in good health and is able to embark upon the trip/course. Any Client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of booking. Such a Client would be required to provide a medical statement from a General Practitioner stating that they are “medical fit to undertake scuba Diving and/or Snorkeling”. CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) and its representatives will treat any information in the strictest confidence.

 

Payments

Partial or full payment is required on bookings for scuba diving excursions, snorkeling excursions and scuba diving training. 100% payment is required on bookings for Cozumel dive or snorkel excursions, Cancun Underwater Museum, Whale Shark Adventure or Sailfish Adventure activities.

For Christmas, New Year and Easter seasons, a full payment is required on all bookings.

The full amount of the activity due by the Client to CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma), must be paid prior to the time of all courses and dive & snorkel trips.

 

Information

Information given in all brochures, leaflets, website, emails and advertising is given in good faith by CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) and these are based on the latest information available at the date of publication. CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) reserves the right to change any of the facilities, vehicles or boats described in the brochures, leaflets, website, emails or any other advertising without becoming liable for compensation or refund. While every endeavor is made to keep to the prices advertised in the brochure, leaflets, website, emails and advertising CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) reserves the right to increase the prices at any time due to any unforeseen increases or exchange rate fluctuations to which it may be subjected. Surcharges will not be applied after confirmation of bookings.

 

Photographic Material

Clients should be aware that the team of CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) may take photographs or films of the Clients while on any of the tours and CHINCHORRO TRAVEL S.A. de C.V (Scuba Gamma) reserves the right to use such material for any advertising or brochure production without obtaining consent and without payment to the Client.